Privacy Notice

Introduction
Marouna Alemdad (hereinafter referred to as “we,” “our,” “us,” or “the Organization”) is committed to respecting and protecting your personal data. This privacy notice explains how Marouna Alemdad collects, uses, shares, and protects your personal data when you use our products, services, promotional offers, or interact with us through our website, applications, offices, or branches.

Personal and Sensitive Personal Data
“Personal data” refers to data that (alone or when combined with other information) can be linked or is reasonably likely to be linked to a specific individual, such as name, mobile number, passport number, email address, bank account number, national ID, etc. The types of personal data we collect vary depending on our relationship and interactions with you.

“Sensitive personal data” refers to specific categories of personal data that are considered sensitive due to their impact on an individual’s privacy, security, or fundamental rights. This includes but is not limited to: race, gender, ethnic origin, political beliefs, criminal records, and health information. Sensitive personal data may carry specific meanings under various privacy laws and regulations.

Categories of Personal Data
We collect different types of personal data to provide and improve our services, including but not limited to:

• Contact data: Your name, email address, phone number, mobile number, physical address, and other personal identifiers necessary for communication and service delivery.
• Demographic data: Your age and geographic location, which may be automatically collected from your mobile device if you consent, to help us better understand and serve you.
• Financial data: Tax-related documents, Zakat or tax certificate details, bank account information, and payment card details to facilitate transactions securely.
• User-generated data:
  • Data you provide through interaction with our services, offers, and products, such as participation in promotional programs.
  • Data shared via support conversations.
  • Data collected when attending our sponsored events.
  • Data collected from your interactions when visiting our branches, websites, or social media pages.
  • Data collected when contacting us, such as customer care services.
  • Data from your feedback or reviews of our products and services.
• Usage data: Your IP address, device identifiers, settings, characteristics, browsing history, and other data collected through cookies and similar technologies used to enhance security and user experience.
• User account data: Data such as customer identification number, account numbers, account record type, and other identifiers used for record-keeping and tracking.
• Identity data: Data such as residency status, passport, and national ID.
• Social media data: Social media identifiers and related links.
• Audio and visual data: Audio, electronic, visual, or similar data such as site images, video footage, CCTV recordings, call center recordings, and call/message monitoring logs.
• Other data: Any data you provide voluntarily or as required by law.

We ensure collected data is updated and take necessary measures to correct any inaccurate data.

Sources of Personal Data Collection
We may collect personal data from various sources, including but not limited to:

• Direct interactions with customers at branches or offices, or via websites and applications.
• Data collected during registration for our services.
• Data collected when registering or subscribing to an event or program.
• Customer surveys and other commercially or publicly available sources.
• Automated technologies such as cookies, call center recordings, and CCTV footage at our facilities and branches.
• Social media platforms.
• Data collected by our talent acquisition team for recruitment or internship purposes.

Purpose of Processing Personal Data
The personal data we collect is used for several purposes, all aimed at enhancing our service delivery and customer experience:

• Service delivery: To provide the services and products you request, such as account registration, transaction processing, and customer support.
• Service improvement: To enhance service quality and user experience, including product usage analysis and personalized content.
• Research and analysis: To understand trends, behaviors, and user needs, and to develop strategies and new products.
• Legal and regulatory compliance: To meet legal and regulatory obligations.
• Job/training applications: When you apply for a job or internship at Marouna Alemdad, we may process your personal data for recruitment, compliance, and HR purposes.

Legal Basis for Collecting and Processing Personal Data
Your personal data may be processed based on the following legal grounds:

• Consent: Based on your explicit consent.
• Legal obligation: To comply with legal and regulatory requirements.
• Legitimate interest: To improve services, product offerings, operations, and security.
• Contractual necessity: To fulfill a contract you are part of or to perform an agreement between you and Marouna Alemdad.

Disclosure of Personal Data and Third-Party Categories
We may disclose your personal data to:

• Marouna Alemdad employees who need access to study, understand, and develop the LPG sector.
• Our service providers for customer interaction services.
• Our cloud service providers for data storage and analytics.
• Financial institutions, merchants, and payment processors to facilitate your transactions.
• Delivery and logistics providers for shipment and delivery management.
• CRM and marketing partners to manage customer relationships and support sales and marketing.
• Law enforcement, regulators, courts, or as legally permitted for auditing, compliance, and corporate governance.

Cross-Border Data Transfers
We may transfer your data outside the Kingdom of Saudi Arabia to ensure business continuity. We are committed to protecting your personal data during international transfers and comply with the Personal Data Protection Law (PDPL) by implementing appropriate safeguards.

If you have any questions about cross-border data transfers, please contact us as detailed in the “Contact Us” section.

Data Storage
At Marouna Alemdad, we prioritize the security of your personal data. Data is securely stored using advanced security measures such as encryption, firewalls, and strict access controls, ensuring your data remains safe and confidential.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes it was collected for or to comply with legal, regulatory, or reporting obligations. Retention periods are determined by:

• Legal compliance: Retention periods specified by laws and regulations.
• Operational needs/legitimate interest: Data required for service delivery and effective business operations.
• Consent-based processing: Data is retained while consent is valid.
• Legal disputes: Data may be retained longer for dispute resolution or legal proceedings.

Once the relevant retention period ends, we securely delete or anonymize your personal data. If immediate deletion is not possible, such as with backup data, we store it securely and isolate it until deletion is feasible.

You may request deletion or restriction of your data by contacting us as outlined in the “Contact Us” section.

Data Subject Rights
We respect your rights to be informed, access, correct, delete, and withdraw consent. You may submit a request as described in the “Contact Us” section. No fees will be charged for your request. We may decline a request where legally permitted and will provide reasons if so.

Under the PDPL, you have the following rights:

• Right to be informed: Request information on the personal data being processed, shared with third parties, and the legal basis.
• Right to access: Access your personal data and request copies.
• Right to data portability: Request a readable, clear copy of your personal data.
• Right to correction: Request correction, completion, or updates if the data is inaccurate or outdated.
• Right to deletion: Request deletion of data no longer needed by Marouna Alemdad.
• Right to withdraw consent: Withdraw previously given consent for specific processing purposes.

Children’s Data Collection
Marouna Alemdad’s platforms are not directed to or intended for children or similar categories. If you believe we process children’s data, please contact us as mentioned in the “Contact Us” section.

Data Protection Measures
We recognize the critical importance of data protection and maintaining stakeholder trust. We adopt comprehensive strategies and advanced technologies, including proactive risk assessments and continuous security improvements. Access to your data is limited to Marouna Alemdad employees and service providers with a legitimate need.

Automated Data Collection
Some of our websites and applications automatically collect data using cookies and similar technologies to improve user experience and understand user behavior.

Contact Us
To exercise your data rights or for any questions regarding this privacy notice or your personal data, contact our Data Protection Officer via:

• Email: info@marounaalemded.com
• National Address: 2842 Al Shaikh Abdullah Ibn Jibrin Street, AlQairawan District, Riyadh

Privacy Notice Updates
We may update this privacy notice periodically. Any changes will be posted on this page with the effective date. Updates will reflect changes in law or our business practices, and we will announce them on our website.